Refund & Cancellation Policy

AstroSMM works with a prepaid balance: you add funds to your account and orders are paid from that balance. This policy explains when money is returned to your balance, how refills work and what happens with deposits. It is part of our Terms of Service.

Automatic refunds to your balance

You do not need to ask for these — the system refunds them on its own:

• Cancelled orders: if an order is cancelled before it starts (by you, where the service allows it, or by the provider), the full amount goes back to your balance.
• Partial orders: if only part of the quantity can be delivered, the order is marked "Partial" and the undelivered part is refunded to your balance.
• Failed orders: if a provider rejects an order, for example because the link is not supported, the amount is returned to your balance.

Refunds for orders are always made to your AstroSMM balance, where you can use them straight away for a new order.

Orders that are not refundable

• Orders that have been completed as described in the service description.
• Drops after completion on services that do not include a refill guarantee.
• Orders placed with a wrong, private or deleted link, or where the username, link or privacy setting was changed during delivery.
• Orders placed for the same link and service while another order for it was still running, with us or elsewhere.
• Results beyond what the service promises — for example organic engagement, sales or reach.

Refill guarantee

Services with a refill guarantee (such as "30 days refill") show a Refill button on eligible orders. If the count drops during the refill period:

1. Open Orders in your account and find the order.
2. Press Refill. The missing quantity is requested from the provider again.
3. If the button is not available but you believe a refill is due, open a ticket with the order ID.

Refills cover drops below the delivered amount within the refill period. They do not cover drops below the count the profile had before the order started, or links that were changed, made private or deleted.

Deposits

• Funds added to your balance are meant to be used for orders on AstroSMM. Once a deposit is credited, it is not refundable to the original payment method and cannot be withdrawn, except where the law requires it.
• If you were charged twice for the same deposit, or a payment was taken but not credited, contact us within 14 days with the payment reference and we will credit or return the amount.
• Crypto sent on the wrong network, in the wrong coin or to an expired payment address may not be recoverable. We will try to help, but we cannot guarantee recovery of funds sent incorrectly.
• Bonuses, coupon credit and referral commissions are promotional and are never refundable or withdrawable.
• If you close your account without having broken our Terms, you can ask for any unused deposited balance (excluding bonuses and promotional credit) to be returned; we will do so where the payment method allows, minus any transfer fees.

Disputes and chargebacks

Please contact us before opening a dispute with your payment provider — most problems are solved quickly through a ticket. If a payment is disputed or reversed, the account is suspended while we investigate, and the disputed amount is deducted from the balance.

How to ask for help

Open a ticket from the Tickets page in your account and include the order ID or payment reference. You can also email mail@astrosmm.com.